Patient Interviews
Through expertly conducted conversations and rigorous analysis, we bring drug developers and regulators closer to patients—to understand their perspectives and experiences, in order to strengthen your regulatory submission and approval pathway.
Excellence in interview conduct
Every patient interview is a unique opportunity to gather valuable insights from the people who understand their condition most—patients. Our highly skilled interviewers know how to build rapport, to attentively listen, and to go deeper, so clients can understand deeper aspects of patients' lives and treatment experiences.
The CLINIGMA® Portal seamlessly connects interviewers and participants, so both can focus on the conversation. Each interview manual and project-specific training ensure interviewers can consistently collect high quality data in compliance with ICH-GCP. Our years of experience conducting high quality interviews means you can trust CLINIGMA® to collect rich, authentic patient insights, to meet the high standards necessary for regulatory submission.
Active listening for in-depth patient insights
Expert interviewers
Our interviewers hold post-graduate qualifications in medical anthropology, psychology or qualitative research, bringing deep methodological expertise and sensitivity to every patient interaction. Our interviewers have the background knowledge and long-standing experience working at CLINIGMA® to understand the science, ethics, and skills required to elicit in-depth insights from patients about their health experiences.
Disease-specific and project training
Each interviewer completes comprehensive disease and project-specific training before conducting interviews. This specialized preparation and interview manual training enable interviewers to ask informed follow-up questions, recognize significant patient experiences, and build rapport with participants as they share intimate details about their lives to advance treatment.
ICH-GCP compliance
All interview conduct adheres to ICH-GCP standards, ensuring participant safety, data integrity, and regulatory compliance. Our protocols include informed consent procedures, adverse event reporting, confidentiality safeguards, and documentation standards that meet global regulatory requirements—while creating a supportive environment for meaningful conversations.
Valuing patients
Our approach to interviewing prioritizes consistency in data collection, empathy, in-depth responses, transparency and efficiency, to minimize patient burden. Interviewers go through a rigorous selection process and training to ensure each patient feels heard, valued, supported, and comfortable sharing their experiences in detail.
Semi-structured interview manuals
Our comprehensive discussion guides contain both closed and open-ended questions to facilitate in-depth responses in a relaxed conversational style. We include clear protocols, timings and probes to achieve the desired balance between systematic data capture, spontaneous responses and the flexibility to probe deeper and adapt to each patient's narrative, personal interests and subjective experiences.
A tailored approach
We develop customized interview protocols to meet each study's unique objectives, regulatory goals and other patient and scientific considerations. Our expert team collaborates closely with you to design interview guides, timing strategies, and analysis frameworks that align with your drug development goals—while maintaining scientific rigor and patient-centricity.
Interview
countries globally
Interview
languages available
Qualitative
researchers worldwide
Focused on
capturing patient feedback
Our commitment to listen to patients
CLINIGMA® was built on the belief that drug development and regulatory decision-making should be more informed by what patients actually experience and value. That’s why Jens Harald Kongsø founded CLINIGMA®.
Watch the video to hear more about our story and commitment to patient-focused drug development.
Committed to excellence
We have cultivated a large, supportive network of dedicated professionals who share CLINIGMA®’s commitment to excellence.
As a community we ensure our interviewers are provided with appropriate training and ongoing support to optimize insights from each precious patient interview.
Collaborative forums for addressing ethical concerns and strategic guidance
Direct mentorship from highly experienced team leads
Continuous improvement through shared learning
The power of patient interviews
Each interview represents more than just data collection—it's a window into the patient journey. Through our professional, empathetic approach, we're not just gathering information; we're helping to shape the future of clinical research while honoring the experiences of each participant.
Discover excellence in patient-centered research
Our experienced researchers combine scientific rigor with genuine compassion to deliver in-depth ICH-GCP compliant patient insights to strengthen your regulatory submissions.
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